Notice & Takedown

Who we are

ePress Norden AB ("Fixnet", "we") provides the Fixnet store and the shared-graph relay as a hosting service provider: we store and distribute content — packs, shared graphs, graph links — created and submitted by independent third-party authors.

Fixnet operates under the publisher model: ePress Norden AB licenses each pack from its author and sells it under its own catalog through Paddle (Merchant of Record). The end customer's contract is with ePress/Paddle, not with the individual author. This hosting-provider notice-and-action page is the DSA contact point regardless of commercial structure.

How to submit a notice

Send your notice to legal@fixa.sh with the subject line "Notice & Takedown". A complete notice must contain:

• Identification of the content — the URL or pack identifier of the specific item you believe infringes your rights or violates applicable law.
• The right or rule claimed — for copyright: the work you hold rights in and how the hosted content infringes it. For other violations (illegal content, DSA grounds): the specific prohibition and why this content falls under it.
• Statement of good faith — a statement that you believe, in good faith, that the use or hosting of the material is not authorised by the rights holder, the law, or Fixnet's policies.
• Your contact details — your name, organisation (if any), email address, and postal address.
• Signature or equivalent — your full name typed in the email body is accepted.

For copyright claims from rights holders in the United States, a notice may simultaneously satisfy 17 U.S.C. § 512(c)(3) (DMCA) if it includes the elements above together with a statement of authority to act on behalf of the rights holder.

Incomplete notices will not be actioned until the missing information is provided.

What happens next

We review every complete notice and take the following steps:

• Review — we assess the notice against our Acceptable Use Policy and applicable law.
• Action — if the notice is valid, we take the appropriate enforcement step: warning, unlist, or takedown. Unlisting changes the visibility state of the content, not the bytes: existing buyers retain access to packs they legitimately obtained before the unlist action, except in confirmed-malware or legal-compulsion cases.
• Statement of reasons — we notify the affected content author with a statement explaining the action taken and their right to appeal.
• Notification to the reporter — we notify you of the outcome.

We aim to acknowledge complete notices within 3 business days and complete the review within 10 business days of acknowledgement.

Counter-notice

If you are the affected content author and you believe an action was taken in error, you may send a counter-notice to legal@fixa.sh including:

• Identification of the content removed and its former location on our service.
• A statement that you have a good-faith belief the content was removed as a result of mistake or misidentification.
• Your name, postal address, and email address, and a statement that you accept the jurisdiction of the courts of Sweden for any dispute arising from the notice.

We will review the counter-notice and, if valid, may reinstate the content.

Repeat-infringer policy

Accounts subject to repeated valid takedown notices will be suspended from network services. This is the account-ban rung of the Acceptable Use Policy enforcement ladder.

Authority contact

Law-enforcement agencies and courts may contact us at legal@fixa.sh. We respond to valid legal orders and court processes under Swedish and EU law.